Terms & conditions

Thank you for booking with LD Stays Ltd. By making a booking, you agree to the following terms and conditions. These terms ensure the safety, comfort, and enjoyment of all guests while maintaining the integrity of LD Stays Ltd properties.Please ensure all guests and bookers have read and understood them.

1. Booking Terms

- Rates are in GBP and include VAT, utilities (subject to fair use), Wi-Fi, Smart TV, council tax, linen, towels, and housekeeping.

- A booking is confirmed only after payment is received and a confirmation is sent.

- All guests must be registered, and the lead guest must complete pre-arrival check-in, including valid credit card details & Government issued ID.

- A security deposit of £300 is held until the end of the stay to cover potential damages or extra charges.

- LD Stays Ltd may charge the provided card for additional costs incurred during the stay.

2. Payment Terms

- Payment is required in advance. The first 28 days must be paid at booking; further payments are due 14 days before arrival.

- If payment is not received on time, LD Stays Ltd reserves the right to cancel the booking and apply late fees.

- We accept most credit/debit cards except Diners Club.

- If accommodation becomes unavailable, alternative options will be offered or a full refund provided.

3. Security Deposit & Damages

- A £300 security deposit is required and may be used to cover damages, extra cleaning, excessive electricity use, or policy breaches.

- Guests are responsible for keeping the apartment in good condition.

- Any damages or losses discovered after check-out will be charged to the registered card.

- Apartments are strictly for residential use; parties or non-residential activities are prohibited.

4. Special Requirements

- Please notify us of any special requests in writing at the time of booking. While we will try to accommodate, requests cannot be guaranteed.

5. Pricing & Amendments

- Prices are subject to change before booking confirmation. Once confirmed, rates remain fixed unless changes are made by the guest.

- Extensions are subject to availability and rate adjustments.

- Cancellations or changes must be requested in writing.

6. Cancellations

- Early departures or reductions in stay duration are considered cancellations and may not be refunded.

- Non-arrivals are treated as cancellations with no refund.

- A minimum of 28 days' notice is required for cancellations, early departures, or extensions to avoid charges.

7. Apartment Use & Conduct

- Apartments are for temporary accommodation only; no tenancy rights are granted.

- Maximum occupancy must not exceed the number of beds.

- Guests must maintain cleanliness and report any damages promptly.

- Smoking and pets are strictly prohibited. Violations result in a minimum £180 cleaning charge and possible eviction.

- Quiet hours: 10 PM - 8 AM. Excessive noise or disturbances may result in eviction without refund.

- Visitors are allowed until 11 PM; overnight stays by unregistered guests are prohibited.

- Corporate bookings must be for guests aged 25+.

8. Check-in & Check-out

- Check-in: From 3 PM. unless pre-approved early check-in. Fees apply.

- Check-out: By 10 AM unless pre-approved late check-out. Fees apply.

- Keys must be returned upon departure; lost keys incur a £150+VAT replacement fee.

9. Housekeeping & Additional Charges

- Weekly cleaning includes linen and towel changes; personal cleaning is the guest's responsibility.

- Additional cleaning due to misuse will be charged at £15/hour (minimum £30).

- Excessive electricity usage, lost property handling, and unapproved late check-outs may incur additional charges.

10. Liability & Insurance

- LD Stays Ltd is not responsible for personal belongings, injuries, or unforeseen disruptions.

- Guests are responsible for securing the apartment and their possessions.

- Travel insurance is highly recommended.

11. Emergencies & Support

- For urgent apartment issues during your stay (e.g., leaks, power outages), contact us: +447442085373

- Please note: Wi-Fi issues, TV malfunctions, or general service complaints are not considered emergencies and will be addressed during office hours. Non-emergency call-outs may incur a call out £75 + VAT charge per hour.

12. Privacy & Feedback

- Guest details may be used for service updates and offers. Opt-out available.

- Personal data is handled per our Privacy Policy.

- Feedback is welcomed and can be submitted via our guest survey.

For any concerns, contact us at hello@ldstays.com or +447442085373.

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By completing your booking, you agree to these Terms & Conditions.